Returns & Exchanges

How to Return an Item

1. Contact us: Email support@r66slot.com with your order number and reason for return
2. Receive authorization: We'll send you a return authorization number (RMA) and return shipping instructions
3. Package your return: Include the RMA number in the package with all original materials
4. Ship it back: Use the prepaid return label (if provided) or your preferred carrier
5. Receive your refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Exchanges

If you receive a defective or damaged item, we'll gladly exchange it for a new one at no additional cost. Contact us within 7 days of delivery for exchanges due to defects or damage.

For size or model exchanges, please return the original item and place a new order for the desired product.

Return Shipping Costs

• Defective/Damaged items: We cover return shipping
• Changed your mind: Customer pays return shipping (unless order qualifies for free returns over $100)
• Wrong item sent: We cover return shipping and expedite your replacement

Non-Returnable Items

The following items cannot be returned:

• Limited edition or custom-ordered items (unless defective)
• Items marked as "Final Sale"
• Opened electrical components or controllers
• Gift cards

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process it.